Consumption patterns have changed. Potential customers do their preliminary shopping online. When they arrive in store, they usually know what they want and already have information on the product they’re looking for. That’s why it’s important for a company to stand out through a friendly, personal and structured welcome.
In the age of multi-channel advertising and a dramatic spike in online shopping, when reviews, good or bad, spread like wildfire on social media, it’s even more important to stand out and provide a unique customer experience to influence your future consumers and garner positive reviews for your brand. It costs hundreds of dollars in advertising to acquire a new customer, while five seconds of bad service are enough to lose that customer.
Walt analyzes your company and your customer base and establishes customer service and customer experience protocols in line with your company’s culture and image, so that you can offer a unique experience that will help you stand out from the competition.
Walt creates a protocol designed to harmonize the effect of your company’s products, services, solutions and brand messages on customers. Your staff will adopt this support protocol, which will be integrated to your company culture and touch on every aspect of the in-store experience.